General : Demon ADSL2+ right to be concerned!

I was right to be concerned as I was only up for two minutes and thirty seconds last night. I guess 2+ is representative of minutes up! So, I have lost count of the calls to technical support, who kept telling me to "wait", but after my second complaint to customer services, they finally arranged for somebody to take me seriously. Again, I feel I am on borrowed time and I am not sure how long before the next down. So I am posting now!

Official Demon Website:
http://www.demon.net